IL STATE RESOURCES
Ombudsman– An independent, impartial, free advocate for individuals receiving home care & other services. Ombudsmen investigate complaints that haven’t been solved by the Agency
Contact Senior HelpLine
Monday – Friday, 8:30 a.m. – 5:00 p.m. CST
Toll-free: 1-800-252-8966
For deaf and speech-impaired communication over the telephone, dial Illinois Relay at 711.
Phone: 217-524-6911
E-mail: aging.ilsenior@illinois.gov
Address: One Natural Resources Way, Suite 100, Springfield, IL 62702-1271.
Email the state ombudsman program at Aging.SLTCOProgram@illinois.gov; or
Find the Regional Long-Term Care Ombudsman Program in your area using the state
government website for the Illinois Long-Term Care Ombudsman Program:
https://ilaging.illinois.gov/programs/ltcombudsman.html.
Protective Services Agency
An agency focused on protecting those who may be at risk for abuse or neglect.
- Child- IL Department of Children & Family Services, Springfield IL 1-800-25-ABUSE (252-2873)
- Elder– Adult Protective Services Program, IL Department of Aging 1-866-800-1409
State Emergency Management Office
Provides oversight for the state’s emergency
management planning/preparation and activation of the plan for an emergency/disaster
situation.
IL Emergency Management Agency
2200 South Dirksen Parkway, Springfield, Illinois 62703
800-782-7860 TTY 888-614-2381
Alzheimer’s Association
National organization focusing on services/programs for those
diagnosed with Alzheimer’s & Related dementias- 800-272-3900.
Medicare/Medicaid Fraud Reporting
Call 800-MEDICARE (800-633-4227)
Emergency Preparedness Resources
Emergency Preparedness for People with Disabilities:
http://www.ilrcsf.org/Publications/prepared/pdf/Emergency_Preparedness.pdf.
FEMA
Individuals With Special Needs
