We would like to thank you for choosing our Agency to service your service needs.
The owners of our Agency are experienced in the home services industry. The Agency’s mission is to provide quality, reliable services to you. Our staff delivers the highest standards in home services. Our administrative staff coordinate all these services to provide seamless, effortless service for you. There is always someone for you to call when you have changes or need questions answered.
At Hayath Senior Care, we collaborate with you and your family members to provide the services you need when you need them. Our Agency maintains a client record of the services we provide. Your record is secured, and its privacy protected at all times. You may request a copy of your record by sending your request to us in writing. By signing your admission documents, you are authorizing our Agency to collect and maintain that record by either paper charts or electronic record. You can contact us Monday to Friday during business hours, 9 AM – 5 PM, at our office phone. After normal business hours, should you need assistance yo u can call us through our answering service by calling our regular phone number which is forwarded to on call after hours. Although we fully expect you to be extremely pleased with our services, if ever you should have a complaint, please feel free to call our office directly at: (773) 941-1744 and the State Hotline as listed in your Client Rights.
We evaluate our Agency on an annual basis, reviewing all aspects of our services. A summary of the evaluation report is available to consumers/general public upon written request. When you are discharged from service you will receive a satisfaction survey requesting feedback on our service and programs. We hope you will take the few minutes to complete the survey and return it so that we may continue to address areas where there is
an opportunity to improve.
Although your record is the property of our Agency, should you ever need access to your record, you may obtain copies by submitting a written request to the office that provides your services. We look forward to providing you with excellent home care service and thank you for choosing Hayath Senior Care.
Best Regards,
Sofia Khan,
Agency Manager
